Sneaky Telstra and pensioner discounts

Here I was thinking it was just another task I had to do for my parents.  They regularly ask me to ring different companies on their behalf because their English is, let’s say, hopeless.

They get all muddled on the phone and thoroughly confused (Italian migrants).   It’s tough enough working out which ‘number’ to select on the automated service.

You know that lovely lady who tries to direct you to the ‘right department’ and you end up going around in circles.

Anyway, they have been loyal Telstra customers for decades and having phoned them recently, we were told they were eligible for a pensioner discount on their land line service.   Read more